You may return products under the following conditions:
- Unused with sealed original packaging intact.
- Return requests must be made within 10 calendar days from the date of delivery.
- Must be accompanied by proof of purchase (invoice or order number).

Email info@arthrogenplus.in with your:
- Order number.
- Full name used in the order.
- Reason for return.
Our team will verify your request (within 1 business day) and provide a Return Authorization along with detailed return instructions.

- Pack the item securely in its original packaging.
- Include a copy of your purchase invoice or order confirmation.
- Send via a reliable courier service to the address provided.
- Keep the return tracking number for your records.

Once we receive and inspect the returned item, we will notify you via email about the status of your return (within 3 business days).

Depending on your purchase method, refunds will be processed within 7 business days after return approval:
- Credit/debit card or net banking: credited back to your original account.
- Cash on Delivery (COD): refund issued via bank transfer to your provided account.

At Medsync Healthcare’s discretion, we may offer prepaid return labels.
If the return is due to the incorrect product or shipping damage, we cover return shipping.
For personal reasons (change of mind), the customer bears the return shipping costs.

Check your items upon delivery.
Report issues within 24 hours by emailing info@arthrogenplus.in with:
- Photos of the item.
- Description of the issue.
We will guide you through the next steps:
- Option for replacement at no extra cost, or
- Full Refund, Shipping Charges Applicable.